Reign

58 Regent Road

Leicester

LE1 6YJ

 


Call us

0116 2161 789
 

Email us

knockknock@reignea.com

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All other questions, please use the form on the right

Online Application

Know which property you want to make your new home?

Apply simply and quickly online by filling in our application form below. Once this is complete please send the application and supporting documents to knockknock@reignea.com 

Start here

All further instructions will be sent to you via e-mail once we receive your application.

Emergency Contact

For after hours Emergency Calls Use the same number 0116 2161789 and leave a message, your call will be returned within two hours.

Please email us at knockknock@reignea.com for all non urgent maintenance issues and send pictures of the issue where possible.

Complaints procedure

Step 1: All complaints in the first instance need to be reported to the office via e-mail on knockknock@reignea.com or by calling into the office 0116 2161789. You are of course welcome to come into the office to discuss your complaint in person. A member of the team will endeavour to help you straight away to resolve your query.

Step 2: Office Manager: Our office manager will get back to you within 2 working days from date of the complaint to help resolve your query. The query resolution can be given to you in person, over the phone and by writing/email.

Step 3: If you are unhappy with the response from the office manager then you are welcome to report your complaint to The Property Ombudsman. You can do this via www.tpos.co.uk

Please note that if you do wish to contact The Property Ombudsman Service (TPOS) you must do so within six months of the date of the final solution date. It is also important to note that The Property Ombudsman Service will not consider your complaint until our internal complaints procedure has been exhausted.